All items are final sale and may not be returned, refunded or exchanged.  Due to health and safety regulations, we are unable to accept any refunds for any items purchased through the online store or in salon. 

A manufacturer warranty is available for most hot tools purchased.

Non-Refundable Items:

The following items are a final sale and may not be returned or exchanged:
  • All Hair Services (including: the purchase of hair extensions)
  • Sale Items
  • Hot Tools (including: flat irons, blowdryers, curling irons, etc.)
  • Styling Tools (including: brushes, elastics, hair ties, etc.)
  • Gift Cards

Defective/Damaged Items:

We may exchange items that are defective or damaged upon arrival.  As soon as you have received the defective or damaged item, please send a photo and description via email to: orders@issalonvancouver.com. We will do our best to make things right.